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Trust begins with you

Managing people who don’t trust one another is challenging, draining and simply not a lot of fun for anyone involved. In this scenario, what you have is not a team but a group of individuals who simply...

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The worst disaster is not having a plan

Disasters – natural or human-made – are in the news almost every day. Wildfires and major weather events may capture the headlines, but a grease fire, backed-up sewer or electrical outage can be just...

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It’s time to stand up to cybercriminals

Combine worms, zombies and Trojans with ruthless cybercriminals and you have the makings of potential business disasters that can take months if not years in which to regain customer trust. National...

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10 resolutions for a super 2015

More than 40 percent of Americans make New Year’s resolutions – and just 8 percent are successful at keeping them, according to research by the University of Scranton.   Why then, should businesses...

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Real relationships key to success in life and work

I have been a student of the late Stephen Covey and his son Stephen M. R. Covey for years. Now I’m adding Tommy Spaulding to this list. In his recent book, “It’s Not Who You Know,” he contends that you...

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Ethical steps in training our future workforce

A student purchases a sweater at a local boutique and discovers a necklace inadvertently was placed in the bag, snagging the sweater in the process. Should she return the necklace and exchange the...

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What is an Ethics Award?

When Better Business Bureau Serving Northern Colorado and Wyoming first presented the BBB Torch Awards for Ethics 17 years ago, business ethics was not discussed much nor was much written about it. In...

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High-quality service starts with you

Does your staff have the qualities and habits that build a winning team? Does your team work together to exceed expectations? Are you a person of values? Doing the right thing is not always the normal...

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Reputation management requires online engagement

Imagine finding out that someone – an employee or customer – posts an uncomplimentary photo and tags his/her location as being at your business. Now your business can be found easily by others...

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Holiday mantra: Check before you donate

The giving season is upon us and many charities and organizations are sending out their end-of-the year appeals by mail, by email, by phone and in person. Many now align their efforts with...

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Social media still in ethical Wild West

BBB recently collaborated with the Daniels Fund Ethics Initiative at the University of Wyoming, Colorado State University and University of Northern Colorado to present a half-day seminar on business...

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Resolve to find work-life balance

Is work-life balance a myth in today’s 24/7 world? Have you more than once considered how nice it would be to work 9 to 5, as was the norm not all that long ago? While it may seem that technology has...

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Living core values makes for ethical business

Every year BBB Serving Northern Colorado and Wyoming honors local businesses for exemplary business ethics – and this year we’ll recognize a nonprofit for the first time. BBB Torch Awards for Ethics...

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Customer reviews a powerful development tool

You finish a big job. The customer’s thrilled. Next thing you know, the client’s brother wants you to price out some work. Isn’t word of mouth a wonderful thing? Now imagine that the same happy...

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BREAKING: Peabody declares bankruptcy

That loud, dull thud you might have heard was the other shoe dropping on Peabody Energy Corporation this morning. After announcing another round of layoffs less than two weeks ago, the nation’s largest...

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UW takes (unmanned) flight

The use of unmanned aircraft has grown exponentially in recent years for both recreation and industry. Professionals and enthusiasts alike converged on Laramie this week to learn about the benefits and...

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